FAQ
The Answers You Want to Know !!!
What is FreakMe Shipping & Local Pickup procedure?
SHIPPING ORDERS
In Most Cases, all orders are processed to be shipped within 24-48 hours, after the order has been placed. Standard shipping: Delivered in the United States, will arrive in 2-5 business days, after processed; delivered by USPS.
** FreakMe requires a signature upon delivery, of all orders exceeding $85. PLEASE ALLOW 7 COMPLETE BUSINESS DAYS BEFORE GIVING US A "WHERES MY ORDER" EMAIL.
​
LOCAL PICKUP
In Most Cases, ALL orders are processed and fulfilled same day, if ordered prior to 6pm; customers can pick up order the next business day. (EXCLUDING ORDERS WITH LINGERIE ITEMS! lingerie pieces are kept at secondary warehouse, so pickup would be after 72 hours of order, for pickup to be available)
SAME DAY PICKUP IS NOT AVAILABLE!
​
Pickup location can be found at the checkout screen, and on all emails regarding your pickup order.
** Emails will be sent out in advance, if store hours have change, for any reason.
​
***PICKUP TIMES***
Sunday-Thursday
9am-12pm & 7pm-9pm
Friday & Saturday
10am-8pm
(PLEASE REFER TO YOUR EMAIL FOR PICKUP; UNEXPECTED PICKUPS, WILL BE RESCHEDULED, PLEASE SEND A EMAIL OR TEXT 2-3HOURS PRIOR)
​
What are FreakMe Return Policy?
We value your business and hope that every shopper return for more FreakMe Pleasurable Luxury Toys, so this is why we try our best to provide as much item information as possible, type, texture, description and size. We encourage you to use this information when making your selections. DUE TO SANITARY REASONS ALL ADULT NOVELTY & LINGERIE ITEMS ARE NOT ELIGIBLE FOR REFUNDS/EXCHANGES. ALL SALES ARE FINAL.
*WE DO NOT OFFER SATIFISATION RETURNS*
How to care & clean your FreakMe products for a long lasting life span?
How to properly care for novelty items; Use mild antibacterial soap & water and clean thoroughly. Then pat dry and then let it completely air dry, keep out of dry and hot areas, and store in a secret box. Keep away from small kids. Treat your pleasurable products just as anything else you may insert into your body; clean, fragrance free and healthy for your next use.